Customer
Has a grievance or complaint regarding KFFPL's services
🏢
Branch Office
Visit nearest branch, submit written complaint, get acknowledgement
📬
Post / Walk-in
Registered Office, Adambakkam, Chennai – 600088
Acknowledged: within 1 working day · Ticket reference number assigned
Resolution target: 30 calendar days
Note: Please quote your Loan Account / Application Number
NO / Not satisfied
Escalate to Step 2 ↓
Mrs. Cuckoo Elsa Philip
Grievance Redressal Officer, KFFPL
Responds within 30 calendar days
Priority handling for persons with disabilities
Anonymous complaints not entertained
GRO reviews, investigates, and provides a formal resolution · Communicates delay reasons if any · Maintains complaint records
Satisfied with
GRO response?
NO / Not satisfied
Escalate within 30 days ↓
Ms. Annie Eapen
Principal Nodal Officer / KYC & Compliance Officer, KFFPL
Responds within 1 working day
Final KFFPL-level resolution
Liaises with RBI Ombudsman if needed
Oversees entire GRM · Ensures regulatory compliance · Represents KFFPL before RBI Ombudsman under RBI-IOS, 2021
Satisfied with
Nodal response?
NO / No response in 30 days
Escalate to RBI ↓
📟
RBI Helpline
14448 (Toll-free)
9:30 AM – 5:15 PM
You may also approach a Court, Tribunal, or Arbitrator independently at any stage.
Complaint considered closed when any of the following apply
KFFPL fully accedes to request
Customer accepts resolution in writing
Customer withdraws complaint in writing
30-day RBI Ombudsman appeal window lapses without appeal
This document is issued pursuant to Para 45, RBI (NBFC–SBR) Directions, 2023 and in compliance with the directions of the Hon'ble High Court of Delhi in W.P.(C) 16659/2022.